Purchase help

At a glance

Check the Minecraft account and Tebex receipt first.
Ask Aerborne about delivery; ask Tebex about billing and refunds.
Keep receipts and transaction references out of public posts.

If an item has not arrived

Check that Tebex confirmed the payment and that you selected the right Minecraft account. Join or rejoin Aerborne so the server can process delivery. Check your cosmetics menu and the item’s description to make sure you are looking for the right entitlement.

If it is still missing, email [email protected] with your Minecraft username, item name, purchase time and Tebex transaction reference. Do not buy it again just to trigger delivery.

Billing, refunds or an unfamiliar charge

Contact Tebex buyer support. Tebex handles payment processing and purchase terms. See the store terms and the terms shown at checkout for refund and cancellation information.

Keep your details safe

Never post card numbers, full receipts, account passwords or login codes publicly. Support needs a transaction reference to investigate, not your payment card details. Website Terms acceptance is separate from any agreement made at Tebex checkout.

Questions about this page? Contact support.