Reporting bugs

At a glance

Explain what you expected and what actually happened.
Include steps, time and relevant screenshots.
Send exploits and private information directly to support.

Ordinary bugs

Ask in Discord or the help forum. Include the game or website page involved, what you were doing, steps to repeat the issue, the expected result, the actual result and roughly when it happened. For game issues, include your Minecraft version and relevant error message.

Screenshots help, but remove private messages, login codes, account details and other personal information first. Do not share full logs publicly if you have not checked them for sensitive information.

Exploits and security issues

Email [email protected] privately. Stop using the issue and do not distribute instructions or gain items from it. Give staff enough information to investigate without testing it against other players or accounts.

After reporting

Keep the report in one place and add useful new details there. Staff may ask how to reproduce it. A report does not guarantee a fix date, reward or restoration of lost items.

Questions about this page? Contact support.